, ,

44 Minutes On Hold!

Here is an interesting sales challenge I encountered while coaching a sales tune up in a Florida-based outbound/inbound call center. I am assigned to a specific salesperson for a 2 hour block of time to coach on sales calls.

I walk into his office and observe on the salesperson’s phone that he has been on hold for 22 minutes. The client keeps checking back saying to the salesperson “Hold on, I’ll be right back.” Same type of call happened one week prior to my visit. Salesperson did not disconnect the call until the 44th minute. (Hint—there are many moving parts with this—can you identify them?)

How would YOU handle this…?
YOU Be The Sales Coach and Respond Below!


Video Response From Chuck Bauer

The Video will be shown here

Comments

More Posts:

What Is Your Time Worth?

Mastering Your Time What is your time worth? Usually when we ask ourselves that, we’re trying to figure out what rate to charge a customer, but when you’re learning to master your time it goes so much deeper than that. After all, time is money. Think about it… Whatever money your business could make in

Take The Time To Celebrate A Job Well Done

Celebrate a Job Well Done I would like for you to take some time to pause and give yourself a pat on the back. I know we have our work to do and our long-term goals to achieve, but that is no reason not to celebrate the little victories along the way. When you decided

Message To The Past

Your Younger Self Do you remember what you were like the first day you started in sales? Can you picture yourself in your office or cubicle? You’re sitting in your office or cubicle, looking over your leads. You keep staring nervously at the phone, trying to remember everything you learned in training. In a second,

Resolutions

New Year’s Resolutions Not too long ago, you probably made some promises to yourself. Maybe you called them resolutions, maybe you called them adjustments, maybe you called it a fresh start. Whatever you called it, you recognized areas where you could improve and you worked to improve them. That is the key to sales. Always

New Year. New You?

2021 Has Ended What was this last year like for you? 2020 was pretty crazy, wasn’t it? Was 2021 just as hectic for you, or did you get a little bit of a respite? Regardless of how the year was, how did you use it to improve your sales? That’s what it’s all about, after

Use Visual Impressions to Advance Your Sales

Sales Are About Making An Impression. I’ve had the pleasure of working with a lot of great salespeople through the years. But it always stands out when you meet a true sales master. You’ve been in a boring, dry sales office before. There’s no personality, no pizazz. Nothing. Just a plain professional desk. Some paperwork.

“Are You Sure We Won’t Be Thrown Out?”

Sales Training 101 “Are you sure we won’t be thrown out?” Sam* asked, looking nervously at me. Our job that day had been to train Sam, and it had gotten off to a rocky start. I’m about to tell you rule number one of being a salesperson. The rule Sam had accidentally broken. Are you