Here is an interesting sales challenge I encountered while coaching a sales tune up in a Florida-based outbound/inbound call center. I am assigned to a specific salesperson for a 2 hour block of time to coach on sales calls.

I walk into his office and observe on the salesperson’s phone that he has been on hold for 22 minutes. The client keeps checking back saying to the salesperson “Hold on, I’ll be right back.” Same type of call happened one week prior to my visit. Salesperson did not disconnect the call until the 44th minute. (Hint—there are many moving parts with this—can you identify them?)

How would YOU handle this…?
YOU Be The Sales Coach and Respond Below!

Video Response From Chuck Bauer

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Sales & Business Coach Chuck Bauer

One of North America’s most noted sales & business consultants, Chuck’s expertise spans over thirty years of sales training and business development consulting. Companies and businesses from a variety of industries benefit from his business and management consulting, individual sales training, and sales tune ups drawn from over 10,000+ LIVE sales training experiences.

He has personally coached on 1000s of transactional/non-transactional sales processes all the way up to multi-million dollar international sales deals. To date, Chuck has helped well over 50 C-Level executives, hundreds of business owners, and thousands of individual salespeople work smarter, make more money, so they can take more quality time off!

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