Here is an interesting sales challenge I encountered while coaching a sales tune up in a Florida-based outbound/inbound call center. I am assigned to a specific salesperson for a 2 hour block of time to coach on sales calls.
I walk into his office and observe on the salesperson’s phone that he has been on hold for 22 minutes. The client keeps checking back saying to the salesperson “Hold on, I’ll be right back.” Same type of call happened one week prior to my visit. Salesperson did not disconnect the call until the 44th minute. (Hint—there are many moving parts with this—can you identify them?)